Hatz said it is expanding its services business and has brought Stefan Dierkes on board for the management and development of the Service business division. Dierkes joins Hatz from Körber Mediapark Systems AG, where he was responsible for the entire service area (service director of the Machinery business unit). Prior to that, he was a member of the management board (executive vice president Service and Solutions) at Winkler + Dünnebier Neuwied. Dierkes is a trained agricultural machinery mechanic and control engineer
With the launch of the E1 technology, Hatz is to provide small engines for networked solutions. Hatz said Dierkes will continue to expand the company’s existing services, as well as adding digital services to them. These will include the expansion of Hatz small parts for digital documentation, connected services for the integration of machines in Industry 4.0 and the Internet of Things, or an online shop for replacement and maintenance parts.
“It’s important to us that our services are not just available to our business partners and machine operators in times of acute need. We want to provide active support for our customers across the entire lifecycle of a machine, so as to ensure and increase the added value of their investment. We are taking this path together with our customers. As part of the market, we understand and develop the precise services that the market demands, as well as its future needs,” Dierkes said.